2-level Penthouse, Hacienda, Beachfront, 4 Kings

We’ve stayed at Hacienda Beach Club many times and this was our worst experience. When we arrived, it felt hot in the unit. We called Hacienda and they assured us that the A/C was working, it would just take a little time to get the unit cooled off. It was 80 inside the unit. They continued to work throughout the day of our arrival but it never got cooler. By the time Hacienda and the owners told us that the A/C would not be fixed, we had already been in the unit for 2 days. All we were told was that the A/C was a bigger problem than they thought and that it would not be fixed during the 7 nights that we were there. The owner offered to bring fans or said we could find our own accommodations but never offered to help us find those accommodations. I was offered a partial refund at the time. The jacuzzi did not work. There were towels out there but no water in it. I was offered no explanation as to why that was the case until we got home. I was told that they don’t keep water in it during the summer. It would have been nice to have for us to sit in (with no heat on) but it was broken. On the balcony of the master and one of the balconies that had an ocean view, there were bathtubs in crates. Again, couldn’t use the balcony and no explanation as to why those were not moved prior to our stay. Our housekeeping was not the same as it had been in the past either. We’ve always had our unit cleaned during the day and then the housekeeper would come back for turndown and pick up our towels and replace with clean ones. We did not get turn down and we had to wash, dry and replace our own towels which we don’t want to do on vacation. If you’re familiar with the property, the pool is on one end and this unit is on the opposite end. It’s the furthest you can get from the pool. You are right next to Corazon hotel and you can hear club music throughout the night. The prices for food and beverage are absolutely absurd and it hasn’t always been that way. $20 USD for a beer at the pool. $25-$30 USD for a cocktail. $20 USD for a virgin drink for our kids. When I got home, I reached out to the Cabo Way about the partial refund. A day or so went by and I did not hear anything. I had to dispute the charge on my CC to get their attention. They asked me what I thought was fair. I said 50%. After a week or more, they responded that they spoke to the owners and were only offering 20%. The only had excuses. “The A/C was working right before you came”. “They snuck the bathtubs on the balcony between guests”. “We don’t keep water in the hot tub during the summer bc it’s hot”. I responded that I didn’t believe that was fair but am being ghosted again. It is just not what it used to be. The property is showing its age. You can spend the same money, and stay at a nicer, more reliable place. The Hacienda staff is still very nice. I’ll never rent through The Cabo Way again.

Amazing place and service

We loved our stay at Hacienda Residences. Our Penthouse was perfect with plenty of space, great views, and all the amenities (gym, pool, food, etc) were amazing. If you want to walk to all the action, you can. But the best part is that even though you are close to it all, you feel like you have your perfect slice of quiet/peaceful paradise at the Hacienda Residences. The beach is perfect for swimming, and the pool is as good as it gets! I highly recommend!

Beautiful view. Well appointed. Fantastic location!

This is an amazing property. Sparkly clean, spacious, well-furnished with comfortable seating and lovely decor. Amazing views. (I recommend risingnin time for at least one besutiful sunrise.) Communications with the host were quick and helpful, answering all our questions before arrival. We had no problems during our stay. The concierge and other staff at Hacienda Beach Club were exceptional. Gorgeous location right on a swimmable beach. The pool service is top tier, as is the on-site restaurant. It was perfect for our family group with grandparents, adult children and families with two small children. Can't wait to come back.